Return Policy
Return Window:
Customers have 30 days from the date of delivery to return eligible products.
Eligibility Criteria:
- Items must be in new, unused condition.
- Products must be returned in their original packaging with all accessories and documentation.
- Customized or special-order items are non-returnable unless defective.
Return Process:
- Contact our customer service team to request a Return Authorization (RA) number.
- Securely package the item, including all original materials.
- Ship the item to the address provided by our team, ensuring the RA number is clearly marked.
Restocking Fees:
A restocking fee may apply to returned items. The fee varies based on the product and its condition upon return.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Processing:
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Damaged or Defective Items:
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund as appropriate.
Exchanges:
Exchanges are available within the 30-day return window. Please contact our customer service team to initiate an exchange.
